Get in Touch
We are happy to help with product questions, order status, shipping and returns.
Email: [email protected]
We normally reply within one business day (Monday–Friday). Please include your order number if your question is about an existing order — it helps us help you faster.
Before You Write
A few quick answers that solve the most common questions:
- Where is my order? You will receive a tracking link by email as soon as your order ships. Tracking can take 1–2 days to show its first update.
- Can I change or cancel my order? Contact us as soon as possible. If your order has not shipped yet, we can usually change or cancel it.
- Returns? See our Refund & Returns Policy page for the full process.
The Luna Bag · thelunabag.com