Last updated: November 5, 2026
This policy describes how The Luna Bag (thelunabag.com) collects, uses and protects your information when you use our website and services.
What We Collect
- Order information: your name, shipping address, email address and phone number, used to fulfill and deliver your order.
- Payment information: payments are processed by our payment providers. We never see or store your full card details.
- Usage data: basic technical information such as pages visited, device type and approximate location, used to keep the store working and to improve it.
How We Use It
We use your information to process and deliver orders, provide customer support and send order-related emails. We do not sell your personal information to anyone.
Marketing Emails
We only send marketing emails if you have asked to receive them. You can unsubscribe at any time using the link in any email or by writing to [email protected].
Cookies
We use essential cookies to make the store work (cart, checkout and login). You can control cookies through your browser settings.
Data Retention & Your Rights
We keep order records as long as required for accounting and legal purposes, and other personal data only as long as needed for the purposes above. You may request access to, correction of, or deletion of your personal data at any time by emailing [email protected].
Third Parties
We share data only with the service providers necessary to run the store — payment processors, shipping carriers and email delivery — and only the minimum each needs to do its job.
Children’s Privacy
Our website is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. The latest version is always published on this page.
Questions? Contact us at [email protected].