Shipping Cost and Delivery Estimates
Shipping is free to every country, with no minimum order. The delivery estimate for your address is shown at checkout, before you pay; it depends on where the bag is going, so we don’t put a single number on this page that would be wrong for most countries.
If the estimate you see at checkout is not good enough for what you need the bag for, email us before ordering and we will tell you what we can and cannot do for your address.
After You Order
You receive a confirmation email as soon as the order is placed, with your order number on it. Keep that number — it is the only thing we need from you for a return or a warranty claim.
Changing Your Address
Email us at [email protected] as early as you can. We can correct an address at any point before the order has been dispatched. Once it is on its way, the address is with the carrier and we can no longer change it.
If a Parcel Goes Missing
If your parcel has stopped moving or looks lost, write to us at [email protected] with your order number. We will take it up with the carrier and chase it down. Where a parcel is confirmed lost in transit, you get a replacement or a full refund — that is our problem to solve, not yours.
We do have to confirm it first. A parcel that is simply slower than you hoped is not yet a lost parcel, and we would rather find yours than replace it.
Customs and Import Charges
Any duties or import taxes your country charges are set by your country, not by us, and are not included in the price at checkout. If you are unsure what applies where you live, check before you order.
Returns and the 3-month warranty are covered on a separate page: Refund & Returns Policy
The Luna Bag · thelunabag.com